Thank you for contacting us

In case you have any complaint, please follow the following procedures:

All complaints are received by our team, where your complaint is examined, documents are collected, and the insurance company is contacted on your behalf to submit your complaint according to the following procedures:

• - Send your complaint to : info@lib-eg.com

• - Call us on : 02-37618190

• - Fill in the below online form and it will be submitted directly to our complaints team.

Complaints Turnaround time:

- 2 working days for Motor product complaints

- 3 working days for others complaints

• In case if the final solution is not satisfactory to you, you can submit your complaint to the Egyptian financial Supervisory Authority (FRA) at the following address:

  Authority headquarters address : Smart Village - Building No. B 136 in the Financial District, km 28, Cairo-Alexandria Desert Road - Giza

  Mail box : 110

  Phone : 35345350

  Fax : 35370036

  E-mail : info@fra.gov.eg

  " Only approved messages are issued from the company's official domain "